Responsible Gaming
Starts With You

1 Our Commitment to Safe Play

Gaming at nagon88 is intended to be a form of entertainment — a way to enjoy cricket betting, live casino tables, classic slots, or exciting card games like Teen Patti and Andar Bahar in a secure, well-regulated digital environment. We understand that for the vast majority of our players, gambling is a leisure activity enjoyed alongside work, family, and daily life in Dhaka, Chittagong, Sylhet, Rajshahi, and across Bangladesh.

However, we also acknowledge that for a small number of individuals, gaming can escalate beyond entertainment into something that negatively affects their finances, relationships, or mental wellbeing. nagon88 takes this seriously. We do not wish to profit at the expense of our players' health or happiness. That is why we have built a comprehensive set of responsible gaming tools, policies, and support pathways directly into the nagon88 platform — so that every player has the means to stay in control from day one.

Our responsible gaming programme is built on four core principles: prevention (stopping problems before they develop through player education and platform controls), detection (identifying early warning signs of harmful play patterns through account monitoring), intervention (reaching out proactively when our systems flag a concern), and support (connecting affected players with the help they need, without delay or stigma).

We ask all nagon88 players to read this page carefully and to make use of the tools available to them. Gaming should always feel like a choice — and nagon88 is here to make sure it stays that way.

2 18+ Age Restriction Policy

Age verification is a fundamental pillar of nagon88's responsible gaming commitment. When a player registers an account, we collect their date of birth as part of the registration process. All players are required to confirm — at the point of registration — that they are 18 years of age or older. This declaration is legally binding under the terms of our platform.

In addition to the self-declaration at sign-up, nagon88 conducts Know Your Customer (KYC) identity verification for all accounts. During KYC, players must submit a valid government-issued identification document — such as a Bangladesh National Identity Card (NID) or passport — which allows our compliance team to independently verify the player's date of birth. Accounts where age cannot be confirmed, or where the player is found to be under 18, will be permanently suspended and any deposits will be returned.

Parental Controls and Underage Access

nagon88 strongly encourages parents and guardians to make use of parental control tools available on shared devices to prevent underage individuals from accessing online gambling platforms. Free parental control software is widely available and can be configured to block access to gaming websites at the device or router level. If you suspect that a minor has accessed or registered on the nagon88 platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

nagon88 will never knowingly allow a person under the age of 18 to gamble on our platform. Any employee, contractor, or affiliate found to have facilitated underage access to nagon88 will be subject to immediate termination of their relationship with the company.

3 Player Protection Tools

nagon88 provides a full suite of player protection tools that can be activated at any time from within your account settings. These tools are designed to give you meaningful control over your gaming activity and spending. Below is an overview of each tool and how to use it:

To activate any of these tools, log in to your nagon88 account and navigate to Account Settings > Responsible Gaming. All tools are self-service and take effect without delay (except limit increases, which require a cooling-off review). If you need help setting up a limit or exclusion, our 24/7 support team can assist you directly via live chat or email.

4 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or experience. It does not always look the same — some people experience financial difficulties, while others find that gambling consumes an increasing amount of their mental and emotional energy without obvious financial consequences. The earlier warning signs are recognised, the easier it is to take action and regain control.

The following warning signs may indicate that gambling is moving beyond healthy entertainment and becoming a problem. If you recognise any of these in yourself, we encourage you to use nagon88's responsible gaming tools or reach out to our support team:

5 Self-Exclusion Programme

Self-exclusion is the most powerful player protection tool nagon88 offers. It is designed for players who feel that they have lost, or are at serious risk of losing, control over their gambling behaviour and need a firm, enforced period away from the platform.

How to Self-Exclude on nagon88

You can request self-exclusion through any of the following channels:

• Via Account Settings: Log in to nagon88, go to Account Settings > Responsible Gaming > Self-Exclusion, and follow the steps to select your exclusion period and confirm your request.
• Via Live Chat: Contact our 24/7 support team via the live chat feature on the nagon88 platform and request self-exclusion. Our team will process your request immediately and confirm the exclusion in writing.
• Via Email: Send a self-exclusion request to [email protected] with the subject line "Self-Exclusion Request". Include your registered account email and your requested exclusion period. We will action your request within 24 hours of receipt.

Self-Exclusion Periods Available

• 6 Months: A medium-term exclusion suitable for players who need an extended break to reassess their relationship with gambling.
• 1 Year: A long-term exclusion for players seeking a full 12-month absence from the platform.
• 5 Years: An extended exclusion for players who want sustained, long-term protection from the platform.
• Permanent (Lifetime): An indefinite exclusion with no expiry date. This option is irreversible and your account will be permanently closed.

What Happens During Self-Exclusion

During an active nagon88 self-exclusion, the following measures will be applied immediately upon activation: your account will be suspended and access to all gaming features will be blocked; all scheduled bonus communications, promotional emails, and SMS messages will be unsubscribed; any remaining account balance will be refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days; and any re-registration attempts using your registered email or identification documents will be blocked by our compliance team.

nagon88 strongly recommends that players who self-exclude also consider registering with any national or third-party exclusion schemes available in Bangladesh, and that they speak with a counsellor or support organisation if gambling has been causing significant distress.

6 Deposit & Spending Limits

One of the most effective ways to keep your gaming within healthy boundaries is to set firm, pre-committed limits on how much you deposit and spend. nagon88 makes this straightforward and entirely within your control through our in-account limit management system.

Deposit Limits

Deposit limits allow you to cap the total amount of money you can transfer into your nagon88 account within a defined time window. You can set limits at three intervals:

• Daily Deposit Limit: The maximum total amount you may deposit within a single 24-hour rolling period.
• Weekly Deposit Limit: The maximum total amount you may deposit across a rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount you may deposit across a rolling 30-day calendar period.

Deposits via bKash, Nagad, Rocket, Upay, and bank transfer are all governed by your active deposit limit settings. Attempting to deposit above your limit will result in the transaction being declined until the current limit period resets or you formally request an increase through the cooling-off process.

Loss Limits

Loss limits cap the maximum net loss your account can accumulate within a given period. Once the threshold is reached, your ability to place wagers will be suspended until the limit period resets. This is particularly useful for players who participate in high-variance games such as slots, live roulette, or fast-paced card games, where losses can accumulate quickly during an unlucky streak.

Changing Your Limits

nagon88 applies an asymmetric cooling-off policy to limit changes to protect players from impulsive decisions during active gaming sessions:

• Reducing a limit: Any request to lower a deposit or loss limit takes effect immediately.
• Increasing a limit: Any request to raise a deposit or loss limit is subject to a mandatory 24-hour review period before the increase is applied. During this window, you are encouraged to reflect on whether the increase is genuinely necessary.
• Removing a limit entirely: Requests to remove an existing limit entirely are subject to a 7-day review period and require identity re-verification.

7 Getting Help & Support

If you feel that gambling is beginning to affect your life in a negative way — financially, emotionally, or in your relationships — please do not hesitate to seek help. Reaching out is a sign of strength, and nagon88 is here to support you through whatever steps you need to take.

In addition to nagon88's in-house support, we encourage players who are experiencing serious gambling-related difficulties to reach out to professional counselling and mental health resources. Speaking with a trained professional can provide perspective, coping strategies, and a clear path toward regaining control.

For players in Bangladesh, general mental health and counselling services are available through:

• The National Mental Health Helpline operated by the Directorate General of Health Services (DGHS), Bangladesh
• Kaan Pete Roi — a mental health support organisation providing telephone and online counselling services in Bangladesh
• Your local district hospital's psychiatry and mental health department — available in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh

nagon88 does not provide medical, psychiatric, or financial counselling. We can help you use our platform's responsible gaming tools, process a self-exclusion request, and connect you with the right internal resources — but for professional therapeutic support, we strongly recommend contacting a qualified mental health practitioner or counselling service in your area.

If you are concerned about a friend or family member's gambling behaviour, nagon88's support team can also provide guidance on how to approach the conversation and what options are available. Contact us at [email protected] and we will be happy to assist.

8 Responsible Gaming FAQs