Privacy Policy — nagon88

1 Information We Collect

When you interact with the nagon88 platform — whether by registering an account, making a deposit, placing a wager, contacting support, or simply browsing our website — we may collect and process the following categories of personal information:

Account Registration Data

When you create a nagon88 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to verify your identity, confirm that you meet the 18+ age requirement, and ensure that communications reach you securely.

Identity Verification Documents

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or birth certificate. We may also collect proof-of-address documents such as a utility bill or bank statement. These documents are used exclusively for age and identity verification purposes and are stored in an encrypted document management system with restricted access.

Financial Transaction Data

When you make a deposit or withdrawal, we record the transaction amount, timestamp, payment method type (bKash, Nagad, Rocket, Upay, bank card, etc.), and a tokenised reference to your payment account. We do not store full mobile banking PINs, card numbers, or banking passwords. All payment data is handled through tokenised, PCI-compliant payment gateway integrations.

Gameplay and Wagering Data

We record your gameplay activity on the nagon88 platform, including games played, bet amounts, win and loss records, session duration, and bonus usage. This data is used to provide you with an accurate account history, to detect problem gambling patterns, to investigate disputes, and to improve our platform services.

Device and Technical Data

Our systems automatically collect certain technical information when you access the nagon88 platform. This includes your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, and session timestamps. This data is collected for fraud prevention, security monitoring, and platform performance optimisation purposes.

Customer Support Communications

When you contact the nagon88 support team via live chat or email, we retain a record of your communications. This includes the content of your messages, your account identifier, the timestamp of each interaction, and the resolution outcome. These records are retained to maintain service quality, for staff training, and to ensure continuity in handling ongoing issues.

2 How We Use Your Data

nagon88 processes your personal data for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The following table summarises the primary purposes for which we process personal data and the legal basis underpinning each:

Where nagon88 relies on your consent as the legal basis for processing — such as sending you promotional emails or SMS notifications about bonuses, new games, or seasonal offers tied to events like Eid or the BPL cricket season — you have the right to withdraw that consent at any time. You may update your communication preferences from within your account settings or by contacting our support team.

nagon88 does not use automated decision-making processes that produce legal or similarly significant effects on players without human oversight. Where our systems flag an account for review based on automated risk scoring (for example, fraud detection or responsible gaming monitoring), a member of our compliance team reviews the flag before any action is taken on the account.

3 Data Sharing & Disclosure

In the course of operating the nagon88 platform, we may share your personal data with the following categories of third parties:

Payment Service Providers

To process your deposits and withdrawals, we share relevant financial data with our payment processing partners, including mobile financial service operators (bKash, Nagad, Rocket, Upay) and card network processors (Visa, Mastercard). These providers receive only the minimum data necessary to complete your transaction. All payment partners are contractually bound to process your data in accordance with applicable data protection standards and are prohibited from using your data for their own marketing purposes.

Game Software Providers

When you play a game on the nagon88 platform that is powered by a third-party studio — such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, or Spribe — a session token and anonymised player identifier may be shared with that provider to initialise and manage your game session. Your full name, contact details, and financial information are not shared with game studios.

Identity Verification Services

We use third-party identity verification services to assist in processing KYC documentation. These services may receive copies of your identity documents for the purpose of authenticating them. Identity verification providers are bound by strict data processing agreements and are not permitted to retain your documents beyond the verification period.

Legal and Regulatory Authorities

nagon88 will disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of nagon88, our players, or the public; or (c) detect, prevent, or address fraud, security, or technical issues. In all such cases, we will disclose only the minimum data required to fulfil the legal obligation.

Analytics and Platform Infrastructure Partners

We use trusted infrastructure and analytics partners to host the nagon88 platform, monitor its performance, and analyse usage patterns. These partners process technical and usage data (such as anonymised session data and page-load metrics) on our behalf and are prohibited from using this data for any purpose other than providing services to nagon88. No individually identifiable personal data is shared for platform analytics purposes.

4 Cookies & Tracking Technologies

The nagon88 website and mobile platform use cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a website, which is retrieved on subsequent visits to help the site recognise your device and remember certain preferences or session states.

nagon88 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the nagon88 platform to function. They include session authentication tokens, security identifiers, and load-balancing cookies. Without these cookies, core platform features such as logging in, maintaining your session, and processing transactions would not work. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred game category, display settings, and language preferences — so that your experience on the nagon88 platform is consistent across sessions. You may disable functional cookies, but doing so may affect your user experience.
• Analytics Cookies: These cookies help us understand how players use the nagon88 platform by collecting anonymised data on page visits, navigation paths, session duration, and feature usage. This data is used to improve our platform and is never linked back to individual player identities.
• Security and Fraud Prevention Cookies: These cookies assist our fraud detection systems in identifying unusual account behaviour, such as login attempts from unrecognised devices or IP addresses. They form part of our broader security monitoring infrastructure.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from using core features of the nagon88 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5 Data Security Measures

The security measures implemented by nagon88 to protect your personal data include, but are not limited to, the following:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the nagon88 platform is encrypted using 256-bit SSL/TLS encryption, ensuring that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Encryption at Rest: Sensitive personal data stored on nagon88 servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within nagon88's internal systems is governed by strict role-based access control (RBAC) policies. Only personnel with a legitimate operational need are granted access to identifiable player data, and all access is logged and audited.
• Tokenisation of Payment Data: nagon88 does not store raw payment credentials. Mobile banking account references and card details are tokenised at the point of capture by our PCI-compliant payment gateway partners, and only the resulting tokens are stored by nagon88.
• Intrusion Detection and Monitoring: Our platform infrastructure is monitored continuously for signs of intrusion, unusual traffic patterns, and potential security incidents. Automated alerting systems escalate potential threats to our security team for immediate investigation.
• Staff Training: All nagon88 personnel who handle personal data receive regular data protection and security awareness training. Staff are required to follow strict internal data handling procedures and are subject to confidentiality obligations.

While nagon88 takes all reasonable and technically feasible steps to protect your personal data, no digital system can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, nagon88 will notify affected players without undue delay and take all appropriate remedial action.

If you become aware of any security vulnerability affecting the nagon88 platform, or if you suspect that your account has been compromised, please contact our security team immediately at [email protected]. Do not attempt to exploit or further investigate any vulnerability you discover.

6 Data Retention Policy

nagon88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:

When personal data reaches the end of its applicable retention period, nagon88 will securely delete or anonymise that data in a manner that prevents recovery or reconstruction. Anonymised data — from which all identifiers have been irreversibly removed — may be retained for longer periods for statistical and analytical purposes, as it no longer constitutes personal data.

Players who close their nagon88 account should be aware that, while their account will be deactivated and they will no longer be able to access the platform, certain categories of their personal data will be retained for the periods set out above in compliance with our legal obligations. This retained data will not be used for marketing purposes following account closure.

7 Your Privacy Rights

As a player on the nagon88 platform, you have a number of rights in relation to the personal data we hold about you. nagon88 is committed to honouring these rights promptly and transparently. The following rights are available to you:

• Right of Access: You have the right to request a copy of the personal data that nagon88 holds about you. We will provide this information in a structured, commonly used, and machine-readable format where technically feasible, within 30 days of receiving a valid request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details directly from within your nagon88 account settings. For changes to sensitive information such as your name or date of birth, additional verification may be required.
• Right to Erasure: In certain circumstances, you have the right to request that nagon88 delete the personal data we hold about you. This right is subject to limitations where we are required to retain your data to comply with legal obligations (such as anti-money laundering regulations) or to establish, exercise, or defend legal claims.
• Right to Restriction of Processing: You have the right to request that nagon88 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested or while an objection to processing is being considered.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity, you have the right to receive the personal data you have provided to nagon88 in a structured, commonly used, machine-readable format, and to transmit that data to another data controller.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on nagon88's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where nagon88 processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to the withdrawal.

To exercise any of the above rights, please contact the nagon88 data team by emailing [email protected] with the subject line "Data Privacy Request" and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing your request. We will respond to all valid privacy rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

8 Contact & Data Queries

nagon88 takes its data protection responsibilities seriously and welcomes questions, concerns, and feedback from players about how we handle personal data. If you have any query about this Privacy Policy, wish to exercise one of your privacy rights, or have a concern about how your data has been processed, please contact us using the details below.

nagon88 designates a data protection contact within its compliance team who is responsible for overseeing our data processing practices and responding to privacy-related queries from players. This contact can be reached via the support channels listed below.

• Email: [email protected] — use subject line "Data Privacy Request" for privacy-specific enquiries.
• Live Chat: Available 24 hours a day, 7 days a week via the nagon88 platform. Average response time is 2–5 minutes.
• Response Timezone: Bangladesh Standard Time (BST, UTC+6).
• Languages: English and Bengali.

nagon88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the services we offer. When material changes are made, we will update the effective date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the nagon88 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

Concerns about our data practices? If you are not satisfied with nagon88's response to a privacy concern, you have the right to escalate your complaint to the appropriate data protection authority or legal body in your jurisdiction. nagon88 will cooperate fully with any such investigation.